Patient Representative
Boulder Community Health (BCH) strives to provide excellent care and service to our patients and family members. We appreciate when our patients and their families contact us to share a compliment, ask a question, or file a complaint or grievance about the experience of being a patient at BCH. Our Patient Representatives are available if you would like to provide feedback regarding your experience of care at BCH.
To share a compliment or file a complaint about your experience at BCH, please call our Patient Representative office at (303) 415-7054 or email patientrepresentative@bch.org.
Why would you need to call the Patient Representative Office?
Patients and their loved ones have the right to share feedback in the form of a compliment, suggestion, or complaint (a concern about the service, quality, or safety of care a patient received). The Patient Representative acts as an advocate for patients’ rights and needs. If you feel you or a loved one did not receive high quality service or care, we invite you to contact us, so we can assist you. The Patient Representative will listen carefully to your experience, provide information on the complaints and grievances process, share your feedback with relevant leaders, and use your feedback to identify opportunities for improvement.
What do Patient Representatives Do?
- Advocate for patient rights and needs.
- Identify opportunities for improvement.
- Serve as a liaison between patients, families, hospital leaders and medical staff
- Listen to your feedback and share it with the appropriate leadership to help you reach resolution.
- Represent the patient in working with the organization to continually improve patient experience
Additional Resources
If you are not resolved by our process, you may contact any of the following for further assistance in resolving your concern:
Colorado Department of Public Health and Environment:
4300 Cherry Creek Drive South, Denver, CO 80246
Telephone:
303-692-2800
Website:
https://cdphe.colorado.gov/health-facilities-complaints
The Joint Commission:
One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Telephone
800-994-6610
Website:
http://www.jointcommission.org
Colorado Department of Regulatory Agencies (DORA):
1560 Broadway, Suite 110, Denver, CO 80202
Telephone: (303) 894-7855 Toll Free (800) 886-7675
Website:
https://dora.colorado.gov/
Colorado Department of Human Services Division of Behavioral Health
710 S. Ash St. C140, Denver, CO 80246
Telephone:
(303) 866-7400
Website:
https://bha.colorado.gov/
Contact Us Today
To share a compliment or file a complaint about your experience at BCH, please call our Patient Representative office at (303) 415-7054 or email patientrepresentative@bch.org.