Recognizing Our Patient Financial Team

by Nancy Coppom, Director of the Patient Financial Services Department at Boulder Community Health

Thank you to our Patient Financial Services professionals in honor of National Patient Account Management Week.

We have a group of knowledgeable, dedicated and caring staff to help our patients navigate the confusing, complex and yes, even stressful process of billing and payment.

Did you know:

• The Patient Financial Services Team generate and follow-up on over 350,000 patient encounters annually and process millions of dollars in insurance and self-pay payments.
• We assist about 5,000 callers each month with their billing questions.
• We also screen for financial assistance, offer payment plans, and process employee discounts.
• In March, 2017 our team launched a successful online bill pay program for greater convenience for our patients.

We view our role as a continuation of the patient care here at Boulder Community Health by caring for our patients financially. Our jobs require us to handle a diverse mix of job responsibilities and exercise a high degree of initiative and professionalism.

We are all honored to work with such a great group of people.

Thank you for all you do for our community.